Contact Us

Address:

'Queens Promenade'
Douglas
Isle of Man
IM2 4NF

Email:

enquiries@
edelweiss.co.im

Numbers:

Tel: 01624 675115
Fax: 01624 673194
Edelweiss on Tripadvisor Visit Isle of Man Easy Bed and Breakfasts Douglas

Terms and Conditions

We respectfully remind guests that a reservation is a contract between us [the accommodation] and yourselves.

CANCELLATION TERMS
Advance Purchase Bookings
Strictly no refunds or changes of dates allowed as a condition of booking at this rate. The full price of the reservation is payable at the time of booking.

Standard Rate Bookings
A non-refundable deposit of the first night's accommodation is required by credit/ debit card to secure accommodation and is payable upon booking under this rate.
The Balance is payable upon departure which may be made by Cash, Debit card or a major credit card. Please note we do not accept American Express.

Should you cancel your reservation the following charges will apply (Standard Rate bookings only).

* 15 days or more prior to arrival – Loss of deposit
* 0 - 14 days prior to arrival or no-show – the full balance of accommodation is payable including any extras requested with the booking.

Please note both Advance and Standard Rates may not always be available at the time of booking and are subject to allocations made at the discretion of management.
Bookings cancellation terms are subject to the confirmed Booking Rate made at the time of the reservation and are not changeable.

RESERVATION CHANGES
No changes of dates are allowed under a booking - for changes of dates a new booking must be made and is subject to availability.
No deductions are made for early departure.

CHECK-IN/CHECK-OUT
Check-in rooms are available from 16:00 on the day of arrival until 22.30pm only. After this time any rooms not checked in will be deemed as non arrivals and charged accordingly unless arrangements are made prior to this.
Check-out rooms must be vacated by 10:00am on the morning of departure Luggage may be stored free of charge upon departure or in the case of arrival prior to the check in time.

PET POLICY
No pets, with the exception of registered hearing/guide dog.

DAMAGES
Guests shall be liable for any loss, costs or expenses relating to damage caused to anything within the Guest House and grounds. Any damages/breakages should be reported immediately.

DISCLAIMER
Silver Gate Ltd reserve the right to cancel any booking, without notice, that does not comply with any of the mentioned terms and conditions. The full cost of the accommodation will be charged plus any extras booked.
Guests are deemed to accept all our terms and conditions upon booking.

SMOKING POLICY
The Edelweiss is a strictly non-smoking establishment.
Smoking is not permitted anywhere inside the Edelweiss.
A smoking area is available outside the Guest House.
Any evidence of smoking inside our premises shall be reported to the police and will incur a minimum additional charge of £250.00. Those responsible will be asked to leave immediately and no refunds will be given.

GENERAL ACCOMMODATION RULES
Please note that we do have a small passenger lift suitable for a maximum of 2 people but this is not suitable for wheelchair users. Guests should also be aware that the lift is turned off between the hours of 11pm and 7.30pm to ensure guests in neighbouring rooms are not disturbed.
Please note we do not accept stag or hen parties.
No hot take away food is to be consumed inside the Guest House.
Group bookings are only to be made at the discretion of management this includes bookings of 4 or more rooms.

TRAVEL INSURANCE
As an offshore destination, air and ferry services are occasionally affected by adverse weather conditions. In such instances the terms and conditions outlined above still apply. We therefore strongly recommend that adequate Travel Insurance be obtained prior to departure to guard against any costs arising from cancellation, late arrival or early departure.

Valid XHTML 1.0! Valid CSS! WCAG Approved AA

Site Map | Links | Author | Terms and Conditions